What happens if I lose my phone with my authenticator application?

While setting up 2FA, you were provided with 10 recovery codes that you can use to sign in if you lose or can’t access your mobile device.

 

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You can enter one of these recovery codes in place of your one-time password to log in to your JetBrains account. Each recovery code can only be used once, but you can re-generate a new set of 10 codes at any time within your JetBrains account.

You can also view your recovery codes by clicking ‘Your Account’ then ‘Password’ from the account page.

 

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This will take you to the Security Settings Page where you can select the option to ‘View Security Codes’ as seen in the screenshot below. Not you will need to enter a one-time password or recovery code to view these.

 

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After doing so, you will be able to view your recovery codes. You will also have the option to download them, or to generate new recovery codes.

 

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If you do not have access to your 10 recovery codes, please reach out to the sales team at sales.us@jetbrains.com. Please be prepared to provide a copy of a license certificate of any license you have purchased in the past. If you have not purchased anything, please provide a license ID.

Upon receiving a copy of your proof of purchase, we can disable 2FA for you.

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