My student cannot activate a coupon code. What could be wrong?

• Coupon codes are valid for users with no prior JetBrains subscriptions. If a person already has a JetBrains license, they won’t be able to renew their license free of charge.
• The coupon code might have already expired. Please check the coupon code validity in the JetBrains Account you use to manage your coupons.
• A student might try to obtain the All Products Pack, which is not included in this offer. Instead, students need to choose a single JetBrains IDE.
• Someone else could’ve activated the code earlier. In this case, please provide your student with another code.
• An extra symbol might have crept in when copy-pasting the code. The student can try typing it in manually one more time.

To investigate a specific coupon redemption issue, please email us at community-support@jetbrains.com and include the coupon code that couldn't be activated.