Submit a request
My requests and activities
English (GB)
Deutsch
日本語
简体中文
Sign in
Licensing and Purchasing FAQ
Which license is right for me?
1. What is the difference between commercial and personal licenses?
2. Can I use my personal license for commercial development?
3. Is a personal license limited in features compared to a commercial license?
4. Can my company purchase a personal license?
5. Can my company reimburse my personal license purchase?
6. Can I use my personal license at work and at home?
See all 15 articles
How to order and pay
1. As a returning customer, I'm required to provide my customer ID when placing my order online. What is my customer ID?
2. Can I pay by credit card?
3. Can I pay via PayPal?
4. Can I pay by wire transfer?
5. Do you accept cheques?
6. Do you accept purchase orders?
See all 13 articles
Upgrades and renewals
1. What is annual upgrade subscription?
2. What is a version-based license?
3. Can I continue using your product if I don't renew my upgrade subscription?
4. My annual subscription has already expired. Can I still renew it?
5. Does my license qualify for a free upgrade?
6. What versions is my license valid for?
See all 9 articles
Discounts and special pricing
1. Do you offer discounted licenses for students and universities?
2. We are a start-up company with a limited budget. Do we qualify for any discount?
3. Do you offer any special pricing to governmental institutions?
4. I use a competitive product. Do I qualify for a discount for your products?
5. Do you offer volume discounts?
6. Do you accumulate purchases?
Delivery and refunds
1. How do you deliver product licenses?
2. Do you ship any physical product?
3. Why do you need my physical address if you ship no physical product?
4. I completed my online order and received payment confirmation. When will I receive my license?
5. I did not receive a license purchased online. Where is my license?
6. My company has placed a purchase order. When will we receive our licenses?
See all 8 articles
Taxes
1. Should I pay VAT?
2. Is withholding tax applicable to my purchase?
YouTrack InCloud
1. How can I change my credit card details?
2. Can I change my selected payment method?
3. Are there any other YouTrack InCloud FAQ?
Resellers
1. Who is a reseller?
2. How do I find a local reseller?
3. How do I become a JetBrains reseller?
4. What kind of margin do you offer?
5. I have received a quote from JetBrains, can I get the same pricing from a reseller?
6. How does a customer get his/her license certificate when purchasing from a reseller?