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Licensing and Purchasing FAQ
For technical questions, please visit our Support tab.
License types and users
1. What is the difference between commercial and personal licenses?
2. Can I use my personal license for commercial development?
3. Is a personal license limited in features compared to a commercial license?
4. Can a company purchase a personal license?
5. Can a company reimburse my personal license purchase?
6. Can I use my personal license at work and at home?
7. Can my company use my personal license?
8. Can I use a commercial license purchased by my company at home?
9. Can I use my personal license on multiple machines?
10. Can multiple employees use the same commercial license?
11. Can we assign our commercial license to another employee?
12. We have 10 developers. How many commercial licenses do we need?
13. We are a company with multiple users. Do you offer a site license?
14. Can a company transfer their commercial licenses to another company?
15. How can I manage my licenses, orders, etc.?
Making a purchase
1. What is my customer ID and where do I find it?
2. What payment cards do you accept?
3. Can I pay via PayPal?
4. Can I pay by bank/wire transfer?
5. Do you accept cheques?
6. Do you accept purchase orders?
7. What's the difference between a proforma and purchase invoice?
8. Can I pay my online order by wire transfer or cheque?
9. Can I pay my purchase order by credit card?
10. Can I purchase your products from resellers?
11. Can I pay in a foreign currency?
12. What if I haven't received an invoice for my order?
13. Why was my credit card was rejected? What should I do?
Upgrades and renewals
1. What is a version-based license?
2. Can I continue using your product if I don't renew my upgrade subscription?
3. My annual subscription has already expired. Can I still renew it?
4. Does my license qualify for a free upgrade?
5. What versions is my license valid for?
6. My license key is not being accepted or I get an error message when I try to access the software.
7. How do I find out that my subscription is due to expire?
8. Where do I download a new version?
Discounts and special pricing
1. Do you offer free licenses for students and teachers?
2. We are a start-up company with a limited budget. Do we qualify for any discount?
3. Do you offer any special pricing to governmental institutions?
4. I use a competitive product. Do I qualify for a discount for your products?
5. Do you offer volume discounts?
6. Do you accumulate purchases?
Delivery and refunds
1. How do you deliver product licenses?
2. Do you ship any physical product?
3. Why do you need my physical address if you ship no physical product?
4. I completed my online order and received payment confirmation. When will I receive my license?
5. I did not receive a license purchased online. Where is my license?
6. My company has placed a purchase order. When will we receive our licenses?
7. I just paid a proforma invoice. How long will it take to deliver my license?
8. Can I get a refund?
1. Should I pay VAT?
2. Is withholding tax applicable to my purchase?
1. What's changed with version 9?
2. What is ReSharper Ultimate?
3. What if I need ReSharper to support both .NET languages and C++?
4. How do I upgrade to ReSharper 9?
5. Can I upgrade my existing ReSharper Full/C#/VB.NET Edition license to ReSharper Ultimate?
6. Can I upgrade my existing dotTrace/dotCover/dotMemory license to ReSharper Ultimate?
7. What about free updates for ReSharper Ultimate or ReSharper C++?
1. Do I need a JetBrains Account to use YouTrack InCloud?
2. I'm using a YouTrack InCloud trial subscription. How do I subscribe to a commercial plan?
3. How can I pay for YouTrack InCloud?
4. If I choose monthly subscription, do I have to place an order every month?
5. I'm experiencing problems paying for my subscription. What should I do?
6. How can I change my credit card details?
7. I have a monthly subscription. Can I switch to yearly subscription?
8. How can we upgrade to more users?
9. How can we downgrade to fewer users / to the Free plan?
10. Can I purchase YouTrack InCloud through a local reseller?
11. Can I ask for YouTrack InCloud with a customized number of users?
12. Are there any other YouTrack InCloud FAQ?
1. Who is a reseller?
2. How do I find a local reseller?
3. How do I become a JetBrains reseller?
4. What kind of margin do you offer?
5. I have received a quote from JetBrains, can I get the same pricing from a reseller?
6. How does a customer get his/her license certificate when purchasing from a reseller?