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Licensing and Purchasing FAQ
For technical questions, please visit our Support tab.
Which license is right for me?
1. What is the difference between commercial and personal licenses?
2. Can I use my personal license for commercial development?
3. Is a personal license limited in features compared to a commercial license?
4. Can my company purchase a personal license?
5. Can my company reimburse my personal license purchase?
6. Can I use my personal license at work and at home?
7. Can my company use my personal license?
8. Can I use a commercial license purchased by my company at home?
9. Can I use my personal license on 2 different machines at the same time?
10. Can different employees use the same commercial license on different machines?
11. Can we transfer our commercial license to another employee?
12. We are a company with 10 developers. How many commercial licenses do we need to use your software?
13. We are a company with multiple users. Do you offer a site license?
14. An employee that was using one of our commercial licenses has left the company. Can we transfer his license to another employee?
15. Can my company transfer our commercial licenses to another company?
How to order and pay
1. As a returning customer, I'm required to provide my customer ID when placing my order online. What is my customer ID?
2. Can I pay by credit card?
3. Can I pay via PayPal?
4. Can I pay by wire transfer?
5. Do you accept cheques?
6. Do you accept purchase orders?
7. What is the difference between a proforma invoice and purchase invoice?
8. Can I pay my online order by wire transfer or cheque?
9. Can I pay my purchase order by credit card?
10. Can I purchase your products from resellers?
11. I'm a customer from Europe. Can I pay in American dollars?
12. I did not receive any invoice for my order. What should I do?
13. My credit card was rejected. Why? What should I do?
Upgrades and renewals
1. What is annual upgrade subscription?
2. What is a version-based license?
3. Can I continue using your product if I don't renew my upgrade subscription?
4. My annual subscription has already expired. Can I still renew it?
5. Does my license qualify for a free upgrade?
6. What versions is my license valid for?
7. My license key is not being accepted or I get an error message when I try to access the software.
8. How do I find out that my subscription is due to expire?
9. Where do I download a new version?
Discounts and special pricing
1. Do you offer discounted licenses for students and universities?
2. We are a start-up company with a limited budget. Do we qualify for any discount?
3. Do you offer any special pricing to governmental institutions?
4. I use a competitive product. Do I qualify for a discount for your products?
5. Do you offer volume discounts?
6. Do you accumulate purchases?
Delivery and refunds
1. How do you deliver product licenses?
2. Do you ship any physical product?
3. Why do you need my physical address if you ship no physical product?
4. I completed my online order and received payment confirmation. When will I receive my license?
5. I did not receive a license purchased online. Where is my license?
6. My company has placed a purchase order. When will we receive our licenses?
7. I just paid a proforma invoice. How long will it take to deliver my license?
8. Can I get a refund?
1. Should I pay VAT?
2. Is withholding tax applicable to my purchase?
1. How can I change my credit card details?
2. Can I change my selected payment method?
3. Are there any other YouTrack InCloud FAQ?
1. Who is a reseller?
2. How do I find a local reseller?
3. How do I become a JetBrains reseller?
4. What kind of margin do you offer?
5. I have received a quote from JetBrains, can I get the same pricing from a reseller?
6. How does a customer get his/her license certificate when purchasing from a reseller?