Licensing and Purchasing FAQ

For technical questions, please visit our Support tab.

• General

  • Can I run my license on multiple computers, for example on my home machine, and at work?
  • When will I receive my license after making an online payment?
  • Can I use my personal license for work and commercial projects?
  • What are the available payment methods?
  • How does upgrade and maintenance work with your products?
  • How may I request a refund?
  • My license key is not being accepted or I am receiving an error message when trying to register my product. What do I do?
  • What documents are acceptable for the start-up discounts?
  • What is an upgrade-based or version-based license?
  • How does the annual upgrade subscription work?
  • What happens when my subscription expires?
  • What happens when I renew after my subscription has expired?
  • How can I check when my license is due to expire?
  • We have over 20 licenses and have difficulty managing that many. What can we do about it?
  • Do you offer site licenses? One license for the whole team/company?
  • What is the difference between a pro forma invoice and a standard invoice?
  • What is my customer ID?
  • Why can't company purchase a personal license?