Licensing and Purchasing FAQ
Submit a request
How can we help?
Licensing Model Overview
Our Licensing Model and JetBrains Toolbox
What is our licensing model?
What is JetBrains Toolbox?
What products are affected?
Subscription-based licensing model vs. perpetual licensing model
What is perpetual fallback license?
What are the benefits of JetBrains Toolbox subscriptions?
See all 13 articles
License Types and Users
What is the difference between commercial and personal licenses?
Can I use my personal license for commercial development?
Is a personal license limited in features compared to a commercial license?
Can a company purchase a personal license?
Can a company reimburse my personal license purchase?
Can I use my personal license at work and at home?
See all 18 articles
Discounts and Special Programs
What is a continuity discount?
Do you offer free licenses for students and teachers?
Do you offer start-up discounts?
Do you offer special pricing for government institutions?
Do you offer discounts for switching from a competitor's product?
Can I receive a discount based on accumulated purchases?
See all 10 articles
Making a Purchase
What is my customer ID and where do I find it?
What payment cards do you accept?
Can I pay via PayPal?
Can I pay by bank/wire transfer?
Do you accept cheques?
Do you accept purchase orders?
See all 15 articles
How do you deliver licenses?
Do you ship any physical products?
Why do you need my address if you don't ship products?
I completed my online order and received confirmation. When will I get my license?
I did not receive a license purchased online. Where is my license?
My company has placed a purchase order. When will we receive our licenses?
See all 8 articles
Managing Licenses and Products Information
What happened to dotTrace, dotCover and dotMemory?
Can I buy ReSharper or ReSharper C++?
What licensing terms apply to TeamCity, YouTrack and Upsource?
What products are available under the All Products license?
Can several products be used at the same time with the All Products license?
Do I need to have Internet access to use JetBrains products?
See all 8 articles
Upgrades and Renewals
Credit Card Change
Where do I download the latest (or previous) versions of your products?
Can I renew my upgrade subscription on a perpetual license?
Will previous versions and releases be supported under the new Subscription-based model?
What if my credit card expires when I have subscription?
Can I co-term my subscriptions so that I only have one renewal date?
Who is a reseller?
How do I find a local reseller?
How do I become a JetBrains reseller?
What kind of margin do you offer?
I have received a quote from JetBrains, can I get the same pricing from a reseller?
How does a customer get his/her license certificate when purchasing from a reseller?
See all 7 articles
In Focus: ReSharper
1. What is ReSharper Ultimate?
2. What if I need ReSharper to support both .NET languages and C++?
3. Can I upgrade my existing ReSharper Full/C#/VB.NET Edition license to ReSharper Ultimate?
4. Can I upgrade my existing dotTrace/dotCover/dotMemory license to ReSharper Ultimate?
In Focus: YouTrack InCloud
1. Do I need a JetBrains Account to use YouTrack InCloud?
2. I'm using a YouTrack InCloud trial subscription. How do I subscribe to a commercial plan?
3. How can I pay for YouTrack InCloud?
4. If I choose monthly subscription, do I have to place an order every month?
5. I have a monthly subscription. Can I switch to yearly subscription?
6. How can we upgrade to more users?
See all 10 articles
JetBrains Account Help
What is JetBrains Account ?
What is JetBrains Account?
Signing up and Logging in
Linking your past purchases to your JetBrains Account
Using your JetBrains Account to activate JetBrains software
Purchasing and Upgrading
Upgrading existing licenses
YouTrack InCloud subscriptions
Delivery of license after purchase
Receiving license certificate
Obtaining personal license
Distributing commercial licenses
Conversion of legacy key to activation code
What is a Subscription Pack?
How is the Subscription Pack Payment date calculated?
Cancelling subscriptions and removing them from subscription packs
Using JetBrains Accounts in Organizations
Video walk-through tutorials
Returning a license
Revoking licenses from users
Creating a team
See all 11 articles
JetBrains Account FAQ
Why use JetBrains Account?
What is the difference between a team profile and and an organization profile?
Do I need an Internet connection to activate JetBrains software with my JetBrains Account?
Do I need an Internet connection to use JetBrains software activated with my JetBrains Account?
Can I use the same JetBrains Account for both personal and company licenses?
Roles and Permissions
JetBrains Account Admin / User roles
All rights reserved.