Knowledge base
JetBrains Account user guide
Getting started
Activating JetBrains software
Personal subscription management
Account settings
Two-factor authentication
JetBrains Account admin guide
Roles and permissions
Assigning and revoking licenses
Subscription management
Using teams
Managing organization profiles
Licensing model overview
JetBrains licensing model
- Subscription-based licensing
- What is JetBrains Toolbox?
- What are the prices for JetBrains Toolbox?
- What is a perpetual fallback license, and how do I use one?
- Where can I find the End User License Agreement (EULA) and other legal agreements?
- What are the redistributable products in the Toolbox Subscription Agreement?
License types and users
- The free non-commercial licensing FAQ
- What is the difference between commercial and personal licenses?
- Can multiple employees use the same commercial license?
- We have 10 developers. How many commercial licenses do we need?
- Does a personal license have limited features compared to a commercial license?
- Can I use a commercial license purchased by my company at home?
Making a purchase
License delivery
- How do you deliver licenses?
- Do you ship any physical products?
- Why do you need my address if you don't ship products?
- I completed my online order and received confirmation. When will I get my license?
- I did not receive a license purchased online. Where is my license?
- My company has placed a purchase order. When will we receive our licenses?
Upgrades and renewals
Managing licenses and product information
- View your existing licenses and their expiration dates
- Can I put my subscription on hold?
- How do I turn my evaluation into a paid license?
- What products are available under the All Products Pack license?
- Can several products be used at the same time with the All Products license?
- Do I need and internet connection to activate and use JetBrains products?
Discounts and special programs
- Continuity discount
- Redeem a coupon, promo code, or discount code
- What is a Classroom license and who qualifies for one?
- Do you offer free educational licenses for students and teachers?
- What is an OSS development license and who qualifies for one?
- Do you offer discounts for startups?
Product-specific FAQ
In Focus: JetBrains AI
- How do I start a free trial of AI Assistant?
- How do I start using AI Assistant with a paid JetBrains AI subscription?
- Why can’t I start a free trial of AI Assistant?
- AI Assistant availability in JetBrains IDEs
- Enable or disable JetBrains AI for all users in your organization
- Enable or disable JetBrains AI for some users in your organization
In Focus: JetBrains Academy
- What is JetBrains Academy?
- How is JetBrains Academy different from other learning platforms?
- Do I need to know programming to use JetBrains Academy?
- Do I need a paid license for a JetBrains tool to start using JetBrains Academy?
- Do I need a credit card to sign up for a trial subscription?
- What license options are available?
In Focus: Code With Me
In Focus: ReSharper
In Focus: Space Cloud
- What are the subscription options for Space Cloud?
- What Space Cloud subscription plan should I choose for my organization?
- How do we transfer from the EAP/Beta to Space Cloud 2020 with the release?
- How do I upgrade to a Space Cloud paid plan?
- If I run out of resources (computation credits, storage, data transfer), how do I get more?
- Space Cloud Billing Model
In Focus: Space On-Premises
- Space On-Premises Billing Model
- What are the subscription options for Space On-Premises?
- How long can I use the free Beta license for Space On-Premises?
- How do we transition from the Beta to the general availability version of Space On-Premises?
- Which Space On-Premises subscription plan should I choose for my organization?
- What is the difference between Space Cloud and Space On-Premises?
In Focus: TeamCity
- Managing TeamCity build agents in your JetBrains Account
- Getting TeamCity legacy license keys
- Does JetBrains offer any volume discounts for TeamCity?
- When moving from a TeamCity Professional Server license to an Enterprise Server license, do we need to upgrade the software?
- Can we purchase Build Configurations without purchasing Build Agent licenses?
- Can we upgrade to higher number of Build Agents on an expired Enterprise Server license?
In Focus: YouTrack Cloud
- Does JetBrains offer any volume discounts for YouTrack Cloud?
- Helpdesk pricing and licensing
- I have a small team but many reporters (e.g. customer inquiries, bug reports, etc.) — do I really need a user account for each reporter?
- Do I need a JetBrains Account to use YouTrack Cloud?
- I'm using a YouTrack Cloud trial subscription. How do I subscribe to a commercial plan?
- How can I pay for YouTrack Cloud?
In Focus: YouTrack Server
- Does JetBrains offer any volume discounts for YouTrack Server?
- What’s included in the license?
- Helpdesk pricing and licensing
- If I need several YouTrack installations, may I use the same license for all of them?
- I have an expired YouTrack Server subscription. Can I renew it now for the discounted price?
- How do I add more users to my YouTrack Server subscription?
Free educational licenses for students and teachers
Eligibility criteria
- Who is eligible for free individual educational licenses?
- I am a student in an online course, bootcamp, training class, or similar program. Am I eligible for a free license?
- I’m an instructor at a training company, bootcamp, online course, or similar program. Am I eligible for a free license? Can my students get free licenses?
- I develop internal projects or services at an accredited educational institution. Am I eligible for a free license?
Applications
- How do I apply for a free educational license?
- My institutional email address is blocked. How should I apply for a license?
- My institutional email address is not accepted. Can I still apply?
- I don’t have an official institutional email address. How should I apply for a license?
- Can I apply for a free individual educational license using official documents provided by my school?
- I'm a teacher looking to use JetBrains tools in class. However, my students don’t have institutional email addresses. What should I do?
License usage
- How do I activate my license and start using the software?
- Can I download an activation code and activate my educational license offline?
- My account page states that I don’t have a license available. What could be wrong?
- I’m a student, and I work part-time. Can I use my free educational license for my work, apprenticeship, or internship projects?
- Can I use my educational license on several computers?
- Is a free educational license perpetual?
Renewals
Free licensing for bootcamps and course participants
Eligibility criteria
- I am a student/self-learner. Can I get the coupon for educational purposes?
- What are the licensing options for course instructors?
- Can I receive support if I create educational content without officially registering students for my courses?
- Can I receive support as an independent instructor offering publicly available courses, even if I'm not affiliated with an educational organization?
- The courses that I teach are not publicly available yet. Can I get support?
Coupon activation and license usage
- What happens if students activate very few coupons?
- How long is a coupon code valid for?
- What if I need to install JetBrains tools on several computers in a classroom?
- How can a student activate a coupon code?
- What if we run out of coupon codes at some point?
- My student cannot activate a coupon code. What could be wrong?