Licensing and Purchasing FAQ

For technical questions, please visit our Support tab.

• Which license is right for me?

  • 1. What is the difference between commercial and personal licenses?
  • 2. Can I use my personal license for commercial development?
  • 3. Is a personal license limited in features compared to a commercial license?
  • 4. Can my company purchase a personal license?
  • 5. Can my company reimburse my personal license purchase?
  • 6. Can I use my personal license at work and at home?
  • 7. Can my company use my personal license?
  • 8. Can I use a commercial license purchased by my company at home?
  • 9. Can I use my personal license on 2 different machines at the same time?
  • 10. Can different employees use the same commercial license on different machines?
  • 11. Can we transfer our commercial license to another employee?
  • 12. We are a company with 10 developers. How many commercial licenses do we need to use your software?
  • 13. We are a company with multiple users. Do you offer a site license?
  • 14. An employee that was using one of our commercial licenses has left the company. Can we transfer his license to another employee?
  • 15. Can my company transfer our commercial licenses to another company?

• How to order and pay

  • 1. As a returning customer, I'm required to provide my customer ID when placing my order online. What is my customer ID?
  • 2. Can I pay by credit card?
  • 3. Can I pay via PayPal?
  • 4. Can I pay by wire transfer?
  • 5. Do you accept cheques?
  • 6. Do you accept purchase orders?
  • 7. What is the difference between a proforma invoice and purchase invoice?
  • 8. Can I pay my online order by wire transfer or cheque?
  • 9. Can I pay my purchase order by credit card?
  • 10. Can I purchase your products from resellers?
  • 11. I'm a customer from Europe. Can I pay in American dollars?
  • 12. I did not receive any invoice for my order. What should I do?
  • 13. My credit card was rejected. Why? What should I do?

• Upgrades and renewals

  • 1. What is annual upgrade subscription?
  • 2. What is a version-based license?
  • 3. Can I continue using your product if I don't renew my upgrade subscription?
  • 4. My annual subscription has already expired. Can I still renew it?
  • 5. Does my license qualify for a free upgrade?
  • 6. What versions is my license valid for?
  • 7. My license key is not being accepted or I get an error message when I try to access the software.
  • 8. How do I find out that my subscription is due to expire?
  • 9. Where do I download a new version?

• Discounts and special pricing

  • 1. Do you offer discounted licenses for students and universities?
  • 2. We are a start-up company with a limited budget. Do we qualify for any discount?
  • 3. Do you offer any special pricing to governmental institutions?
  • 4. I use a competitive product. Do I qualify for a discount for your products?
  • 5. Do you offer volume discounts?
  • 6. Do you accumulate purchases?

• Delivery and refunds

  • 1. How do you deliver product licenses?
  • 2. Do you ship any physical product?
  • 3. Why do you need my physical address if you ship no physical product?
  • 4. I completed my online order and received payment confirmation. When will I receive my license?
  • 5. I did not receive a license purchased online. Where is my license?
  • 6. My company has placed a purchase order. When will we receive our licenses?
  • 7. I just paid a proforma invoice. How long will it take to deliver my license?
  • 8. Can I get a refund?

• Taxes

  • 1. Should I pay VAT?
  • 2. Is withholding tax applicable to my purchase?

• YouTrack InCloud

  • 1. How can I change my credit card details?
  • 2. Can I change my selected payment method?
  • 3. Are there any other YouTrack InCloud FAQ?

• Resellers

  • 1. Who is a reseller?
  • 2. How do I find a local reseller?
  • 3. How do I become a JetBrains reseller?
  • 4. What kind of margin do you offer?
  • 5. I have received a quote from JetBrains, can I get the same pricing from a reseller?
  • 6. How does a customer get his/her license certificate when purchasing from a reseller?