Submit a request
Licensing and Purchasing FAQ
For technical questions, please visit our Support tab.
Can I run my license on multiple computers, for example on my home machine, and at work?
When will I receive my license after making an online payment?
Can I use my personal license for work and commercial projects?
What are the available payment methods?
How does upgrade and maintenance work with your products?
How may I request a refund?
My license key is not being accepted or I am receiving an error message when trying to register my product. What do I do?
What documents are acceptable for the start-up discounts?
What is an upgrade-based or version-based license?
How does the annual upgrade subscription work?
What happens when my subscription expires?
What happens when I renew after my subscription has expired?
How can I check when my license is due to expire?
We have over 20 licenses and have difficulty managing that many. What can we do about it?
Do you offer site licenses? One license for the whole team/company?
What is the difference between a pro forma invoice and a standard invoice?
What is my customer ID?
Why can't company purchase a personal license?