Licensing and Purchasing FAQ
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Licensing Model Overview
Our Licensing Model and JetBrains Toolbox
What is our licensing model?
What is JetBrains Toolbox?
What licensing model applies to each product?
Subscription-based licensing model vs. perpetual licensing model
What is a perpetual fallback license?
What are the benefits of JetBrains Toolbox subscriptions?
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License Types and Users
What is the difference between the commercial and personal licenses?
Can I use my personal license for commercial development?
Does a personal license have limited features compared to a commercial license?
Can a company purchase or reimburse a personal license?
Can I use my personal license at work and at home?
Can my company use my personal license?
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Discounts and Special Programs
Special Offer Conditions and FAQ
What is a continuity discount?
Do you offer free educational licenses for students and teachers?
Do you offer startup discounts?
Do you offer special pricing for government institutions?
Do you offer discounts for switching from a competitor's product?
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Making a Purchase
Value Added Tax (VAT) and Goods and Services Tax (GST)
What is my customer ID and where can I find it?
What payment cards do you accept?
Can I pay via PayPal?
Can I pay by bank/wire transfer?
Do you accept checks?
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How do you deliver licenses?
Do you ship any physical products?
Why do you need my address if you don't ship products?
I completed my online order and received confirmation. When will I get my license?
I did not receive a license purchased online. Where is my license?
My company has placed a purchase order. When will we receive our licenses?
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Managing Licenses and Products Information
How do I turn my evaluation into a paid license?
How do I Install and Activate ReSharper?
How do I Obtain and Install my fallback perpetual license?
What happened to dotTrace, dotCover, and dotMemory?
Can I buy ReSharper or ReSharper C++?
What licensing terms apply to TeamCity, YouTrack, and Upsource?
See all 11 articles
Upgrades and Renewals
How do I update the credit card information for automatic renewals of my personal subscription?
Credit Card Change
Where do I download the latest (or previous) versions of JetBrains products?
Can I renew my upgrade subscription on a perpetual license?
Will previous versions and releases be supported under the new Subscription-based model?
What if my credit card expires when I have subscription?
See all 8 articles
What is a reseller?
How do I find a local reseller?
How do I become a JetBrains reseller?
What kind of margin do you offer?
I have received a quote from JetBrains, can I get the same pricing from a reseller?
How does a customer get their license certificate when purchasing from a reseller?
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Administrator quick-reference guide
Assign a license
Assigning commercial licenses to end-users manually
Assigning commercial licenses to end-user using bulk invitations
Revoke a license and reassign it to another user
Revoking licenses from users and reassigning to a new user
Add or remove administrators
Add or remove Administrators to an organization profile
Cancel a subscription
Cancel a subscription
Enable or disable auto renewals
Enable or Disable Auto Renewals
Update the credit card used for auto renewals
Change a credit card used for auto renewals
What is a Subscription Pack?
What is a team?
Creating a team
Transferring licenses between teams
Add or remove administrators to a team profile
In Focus: YouTrack InCloud
Do I need a JetBrains Account to use YouTrack InCloud?
What was changed on May 14, 2020?
I'm using a YouTrack InCloud trial subscription. How do I subscribe to a commercial plan?
How can I pay for YouTrack InCloud?
If I choose a monthly subscription, do I have to place an order every month?
I have a monthly subscription. Can I switch to yearly subscription?
See all 21 articles
In Focus: YouTrack Standalone
What’s included in the license?
If I need several YouTrack installations, may I use the same license for all of them?
What’s changing on August 1, 2020?
I have an expired Standalone subscription. Can I renew it now for the discounted price?
How can I add more users to my subscription?
How can I renew my subscription and get updates and support again?
In Focus: ReSharper
1. What is ReSharper Ultimate?
2. What if I need ReSharper to support both .NET languages and C++?
3. Can I upgrade my existing ReSharper Full/C#/VB.NET Edition license to ReSharper Ultimate?
4. Can I upgrade my existing dotTrace/dotCover/dotMemory license to ReSharper Ultimate?
In Focus: TeamCity
When moving from a TeamCity Professional Server license to an Enterprise Server license, do we need to upgrade the software?
Can we purchase Build Configurations without purchasing Build Agent licenses?
Can we upgrade to higher number of Build Agents on an expired Enterprise Server license?
Is it possible to upgrade Build Agent licenses to an Enterprise Server license?
JetBrains Account Help
What is JetBrains Account?
What is JetBrains Account?
Signing up and Logging in
Linking your past purchases to your JetBrains Account
Using your JetBrains Account to activate JetBrains software
Purchasing and Upgrading
Upgrading old licenses
YouTrack InCloud subscriptions
Delivery of license after purchase
Receiving license certificate
Obtaining a personal license
Distributing commercial licenses
How is the Subscription Pack Payment date calculated?
Cancelling subscriptions and removing them from subscription packs
2FA (Two Factor Authentication)
Enable two-factor authentication
How can I turn off 2FA?
Login to your JetBrains Account after setting up 2FA
My regular password or one-time password doesn't work in my IDE
What happens if I lose my phone with my authenticator application?
I don’t have access to my recovery codes or authenticator application, what now?
See all 7 articles
Using JetBrains Accounts in Organizations
Video walk-through tutorials
Returning a license so that it becomes available to another user
Upgrading licenses to All Products Packs
Searching for licenses and users
JetBrains Account FAQ
Why use the JetBrains Account?
What is the difference between a team profile and an organization profile?
Do I need an Internet connection to activate JetBrains software with my JetBrains Account?
Do I need an Internet connection to use JetBrains software activated with my JetBrains Account?
Can I use the same JetBrains Account for both personal and company licenses?
Roles and Permissions
JetBrains Account Admin / User roles
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