Contacts

Contacts added to an organizational JetBrains Account receive notifications about the organization's JetBrains products and licenses. Depending on the role, they may also have access to certain account areas. To view your organization's contacts, go to the Contacts section in your JetBrains Account.

There are two types of contacts:

• Order-specific contacts can only access and receive notifications about their assigned orders.
• Organization-wide contacts can access and receive notifications about all orders, products, and licenses across the organization.

Multiple users can share the same contact role, and a single user can have multiple roles. Users can also combine a contact role with other roles, such as organization or team admin.

Table of contents

• Order-specific contacts
• Organization-wide contact roles
• Notifications-only contact roles
• Viewing contacts
• Managing contacts

Order-specific contacts

When purchasing JetBrains products, you specify the licensee and billing contacts on the checkout page. The licensee receives your license certificate, while the billing contact receives the invoice for the order.

By default, your billing contact is the same as your licensee. However, you can provide a separate contact for billing if you wish.

If you purchase your licenses through a sales representative or a JetBrains partner, they will specify your licensee and billing contact information on your behalf.

Contacts associated with orders placed on behalf of your organization are automatically added to your organization’s contact list. By default, they will only have access to and receive email notifications about this specific order. You can assign additional contact roles to them as needed. 

Organization-wide contact roles

There are two types of organization-wide contact roles: primary and notifications-only.

Users with primary contact roles have varying levels of access to your organization's profile via their JetBrains Account and receive role-specific notifications. Notifications-only contacts can't access your organization's profile. They only receive the email notifications assigned to them.

Primary contact roles

Primary contacts have access to your organization's profile and receive email notifications relevant to their role. To access the organization's profile, a user with a primary contact role has to create a JetBrains Account using the email address included in your contact list. 

Notifications-only contact roles

Notifications-only contacts do not have access to your organization's profile. They won't be able to view your organization’s licenses, teams, invoices, or other information in their JetBrains Account. 

Assign these roles to members of your organization to keep them notified about one or more of the following topics:

• Unpaid invoices: email reminders for invoices that are past due.
• New quotes: copies of all quotes requested for your organization.
• Security and privacy updates: notifications about new features, improvements, or changes related to security in JetBrains products.
• Data protection: critical alerts regarding personal data protection.

Viewing contacts

You must have org admin permissions to use this feature. If you need help getting admin permissions, contact us.

To view your organization’s contacts, open the Contacts section in your JetBrains Account:

1. Log in to your JetBrains Account.
2. In the menu on the left, click on your organization’s name.
3. In the menu under your organization’s name, select Contacts.
   

Managing contacts

You can add new contacts, disable existing ones, or change their roles. In some cases, such as entering new contact information when placing an order, contacts are added to your organizational account automatically.

For more information, see Managing contacts.