How do I add more users to my YouTrack Server subscription?

Note: For answers to common questions about YouTrack Server licensing, including renewals, user-pack upgrades, support agents, and licensing changes, please refer to the YouTrack Server Licensing FAQ.⁠

You can upgrade to a larger user pack or add more support agents during an active subscription term or at the time of your subscription renewal.

If you upgrade during an active subscription term, the updated user pack or additional support agents take effect immediately and remain valid until the end of the current subscription term. Billing is prorated to the current subscription expiration date.

If you upgrade together with a renewal, the updated user pack or the new number of support agents applies from the start of the next subscription term. In this case, the upgrade is billed for the full new subscription year.

User-pack upgrades cannot be combined. You should purchase the smallest user pack that meets your required number of users. For example, you cannot combine a 25-user and a 50-user pack to enable YouTrack for 75 users – you would need to purchase a 100-user pack instead.

You can always check the exact upgrade price in your JetBrains Account.