Helpdesk pricing and licensing

Note: For detailed information about YouTrack Server licensing, including renewals, user-pack upgrades, support agents, and licensing changes, please refer to the YouTrack Server Licensing FAQ⁠.

YouTrack Server subscriptions include up to 3 support agents by default, which means that you can start using YouTrack Helpdesk for free by creating a Helpdesk project with 3 support agents and unlimited reporters – customers who submit tickets.

The YouTrack Server free trial includes 100 support agents along with 10,000 users for 60 days. Please click here to start your trial. After the trial period expires, your YouTrack will go back to the free plan with 10 users and 3 support agents.

If you need 4 or more support agents, you can switch to a paid subscription or add agents to your existing paid subscription if you already have an active user pack subscription.

The price is $6 per agent per month, billed annually, for support teams with 4 or more support agents.

Each support agent also requires a user license. For example, if your team consists of 25 members and 20 of them are regular users and 5 are support agents, you will pay for a 25-user pack and 5 support agents for your YouTrack subscription. Feel free to use our YouTrack Server price calculator to estimate your costs.

You can purchase additional agents either with a new subscription or during an active subscription term.

If agents are added during an active subscription period, the quote includes only the cost of the additional agents for the remaining subscription term. The price is calculated proportionally based on the yearly per-agent rate from the purchase date until the current subscription expiration date.

If additional agents are purchased with a subscription renewal before the current subscription expires, the additional agents are billed for the full new subscription term, as with the subscription renewal itself. The updated number of agents becomes available on the day after the current subscription term ends.