Why was my credit card rejected? What should I do?

If you have received a failed transaction notification, first please try placing your order again and make sure your card is authorized for international transactions and has 3D Secure enabled. If you are still unsuccessful, please double-check all possible errors below. Alternatively, you can try a different card or one of the other payment options. 

 

Is your credit card expired? 

Please make sure you have an active card. If your account is set up for auto-renewal, you can switch cards as demonstrated in the following guide.

If your auto-renewal did not go through, please contact us via Sales Support. Updating the card on file will not automatically charge a failed renewal.  

 

Does your billing address listed at checkout match the billing address of the card you are using? 

If your billing address needs to be changed, please contact us via Sales Support. Please verify that the billing address listed at checkout is an approved billing address on the credit card. 

 

Are there sufficient funds available/is the purchase amount within your credit card limit? 

The charge will not go through if there are insufficient funds or the credit card limit has been reached. 

 

Is your card authorized for international transactions and/or does it have 3D Secure enabled?

You will need to contact your card issuer/bank (their number is usually on the back of the card) to ensure that your credit card is authorized for international transactions, as we process through a European card processor Adyen.

Due to European regulations, 3D Secure is required for card payments online. Some card issuers automatically block these transactions to prevent fraud, and purchases will be rejected when authentication isn’t executed. 

 

What is 3D Secure? 

3D Secure (3DS) is additional fraud protection for credit card purchases. It requires the customer to complete an additional step when purchasing. This step can be a redirect to the bank website requiring a passcode or code texted to a phone. This is similar to 2-factor authentication. 

The cache/cookies in your browser, security configuration, and network issues with your computer may prevent your order page from redirecting to the bank/credit card website properly. To work around such issues, please try:

  • clearing cache/cookie on your browser
  • using Incognito mode of your browser
  • using a different browser or computer

Is your bank saying there are no pending transactions from JetBrains? 

If your bank/card company says there is no activity, charges, or transactions from the card from any sources, this means Adyen/JetBrains is blocked before a charge attempt is submitted. This can be due to no 2-factor authentication or 3D Secure isn’t enabled. The bank will not see the charge on the network. 

Please double check there are no transactions from Adyen or JetBrains. 

 

Do you use AMEX and receive an error message? 

AMEX card holders, please make sure you are using the front 4 numbers as the security code and not the numbers on the back of the card.

 

Are you temporarily located in another country, using a VPN, and receiving an error message? 

For assistance with this, please reach out to us via Sales Support.

 

Were you redirected to a page asking for a code that was texted to a phone number? 

If you are redirected to a page asking for a code that was texted to a phone number, please note this is on the bank side. Banks have their own authorization for potential fraud and they use the phone on file for this. Unfortunately, we are unable to resolve this issue for you. 

The cache/cookies in your browser, security configuration, and network issues with your computer may prevent your order page from redirecting to the bank/credit card website properly. To work around such issues, please try:

  • clearing cache/cookie on your browser
  • using Incognito mode of your browser
  • using a different browser or computer

Alternative Purchasing Methods

You can also purchase JetBrains subscriptions:

  • Via purchase order.
    Available for: Annual commercial subscriptions.
    Please contact our Sales Support
    for assistance. We can also issue a proforma invoice upon request. 

  • Via a reseller in your country.
    Available for: Commercial and personal annual subscriptions.
    Note. Purchasing personal subscriptions via a reseller is not available for customers in the United States. 

If you're still having issues, please contact our Sales Support for assistance. 

 

Regulatory Requirements

Your payment may fail or be rejected due to regulatory requirements. 

JetBrains does not, directly or indirectly, conduct business with (and cannot accept payments from) persons or organizations individually targeted by sanctions or located in territories under comprehensive EU, U.N., and/or U.S. restrictive measures. 

If this is applicable to you, we apologize but are not able to serve you at this time. 

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