Subscription Expired: Unwanted Renewal Reminders
Symptoms
Unwanted renewal reminders sent after subscription expired.
Environment
- Customer type: Personal
- Region: All regions
- Product: All products
Cause
Subscription was not cancelled prior to expiration.
It is expected behaviour for a renewal reminder to be sent upon and after expiration.
Resolution
- Log in to JetBrains account
- Locate the subscription to be cancelled
- Click on cancel subscription
- Reminders will no longer be sent upon cancellation