JetBrains Account User Guide
- Account details: Updating a name after a legal name change
- License assignment: Changing the email address associated with a commercial license
- License assignment: Subscription not visible in JetBrains Account
- License management: Locating a license registered with a different email address
- License Management: Requesting License and Subscription Information
- Orders: Verifying a payment
Purchasing and Receiving Licenses
- AI subscription refund: Refund request and subscription cancellation
- Billing: Cancelling an unpaid proforma invoice
- Billing: Requesting an invoice for a recent purchase
- Competitive Discount: How to request a purchase
- Educational licensing: Requesting a quote for an educational institution
- Graduation discount: Lost access to educational email address
Subscription and Account Management
- Adding a tax ID: Invoice already issued
- Automatic renewal: Disabling automatic renewal for a commercial subscription
- Company account: Tax ID already associated with an existing customer
- Company details: Switching to a different legal entity
- Credit card subscription renewal : Switch to invoiced billing
- License management: Unable to manage licenses due to missing admin access
JetBrains AI Assistant and Junie
- AI credits: Top-up credits purchased for a different JetBrains Account
- AI credits: Unable to locate promotional credits
- AI subscription: AI Assistant cannot be used without IDE license
- AI subscription: Monthly AI credits not reset after subscription renewal
- AI subscription: Monthly quota is not shown in JetBrains Account