JetBrains Account User Guide
- Account details: Updating a name after a legal name change
- Billing contact: Invoices only notification
- Graduation Discount: Discount not applied while an educational license is active
- JetBrains Account: Changing the email address before losing access to the current email
- License activation: "Key Is Invalid" error when using a license key
- License assignment: Changing the email address associated with a commercial license
JetBrains Central Console Admin Guide
- Account management: No administrator assigned to the organization account
- Admin permissions granted: Assign button missing
- AI Pro/Ultimate: Subscription not visible on the Teams page
- Automatic renewal: Change the credit card used to renew a subscription pack
- Billing: Not receiving invoices by email
- Company account: Acquiring administrator access
Purchasing and Receiving Licenses
- AI Pro and Ultimate: AI Top-up credits unavailable without an active AI subscription
- AI subscription refund: Refund request and subscription cancellation
- AI Ultimate: Upgrading from AI Pro included with dotUltimate
- Automatic renewal: Renewal invoice not received
- Billing: Cancelling an unpaid proforma invoice
- Billing: Requesting an invoice for a recent purchase
Subscription and Account Management
- Adding a tax ID: Invoice already issued
- Automatic renewal: Disabling automatic renewal for a commercial subscription
- Commercial subscription: Canceling a subscription
- Company account: Tax ID already in use
- Company details: Switching to a different legal entity
- Continuity discount: Preserving the discount during subscription changes
JetBrains AI Assistant and Junie
- AI credits: Top-up credits purchased for a different JetBrains Account
- AI credits: Unable to locate promotional credits
- AI General Credits Usage Report: How to track AI credits usage
- AI Pro trial: Trial option not available in the IDE
- AI subscription: AI Assistant cannot be used without IDE license
- AI subscription: Monthly AI credits not reset after subscription renewal