Account management: Merging duplicate organizational accounts

Symptoms

Multiple organizations in the JetBrains Central Console are shown and some of them should be merged.

Environment

• Customer type: Commercial
• Region: All regions
• Product: All products

Resolution

1. It is possible to switch between organizations in JetBrains Central Console
2. In case those organizations belong to the same company, it is possible to merge them into one organization
3. Contact Sales Support and provide:
   1. The customer ID of the commercial accounts to be merged
   2. A previous invoice associated with the commercial accounts to be merged for verification
   3. Sales Support will verify the request and merge the accounts if they meet all requirements
4. More information about what happens during the merge