Company account: Acquiring administrator access

Symptoms

Administrator access to a commercial JetBrains Account is missing or has been lost because the previous administrator is no longer with the organization.

Environment

• Customer type: Commercial
• Region: All regions
• Product: All paid products

Cause

The organization no longer has access to the JetBrains Account used by the previous administrator.

Resolution

1. Contact Sales Support and provide:
   1. Invoice or license certificate 
   2. The email address of the new administrator
2. Sales Support will:
   1. Disable previous administrator, if applicable
   2. Send an administrator invitation link to the new administrator
3. Use the administrator invitation link to create or sign in to a JetBrains Account
4. Accept the invitation to gain administrator access to the organization