Account management: Administrator access to a commercial account unavailable

Symptoms

An organization cannot access or manage its licenses because administrator access to the commercial account is unavailable.

Environment

• Customer type: Commercial
• Region: All regions
• Product: All products

Cause

Administrator access may be unavailable because there is no administrator assigned to the organization account, the previous administrator is no longer with the organization, the current administrator is unknown, the administrator email address is incorrect or inaccessible, or the existing administrator cannot be contacted.

Resolution

1. Contact Sales Support and provide:
   a. The company name
   b. The email address of the person requesting administrator access
   c. The organization's previous invoice or license certificate for verification
2. Sales Support will verify the commercial account and check whether another active administrator is available
3. If another active administrator is available, contact the existing administrator and request administrator access
4. If no active administrator is available or the existing administrator cannot be contacted, Sales Support will verify the request and add the requester as an administrator to the commercial account
5. Once administrator access has been granted, sign in to JetBrains Console using the email address provided to Sales Support to access and manage the organization's licenses