Billing: Not receiving invoices by email

Symptoms

The intended recipient is not receiving invoices.

Environment

• Customer type: Commercial
• Region: All regions
• Product: Paid products

Resolution

1. Verify the email address currently registered as the billing contact
2. Contact Sales Support if the billing contact should be updated or if an additional billing contact should be added
3. Once the billing contact has been updated, future invoices will be sent automatically to the registered billing email address