AI Pro/Ultimate: Subscription not visible on the Teams page

Symptoms

An active AI Pro/Ultimate subscription is not visible on the Teams page.

Environment

• Customer type: Commercial
• Region: All regions
• Product: AI Pro/Ultimate

Cause 

The AI Pro/Ultimate subscription is registered under a personal JetBrains Account instead of the commercial JetBrains Account used to manage the organization's licenses.

Resolution

1. Contact Sales Support and provide:
   1. The email address associated with the personal JetBrains Account containing the AI Pro/Ultimate subscription, or the AI Pro/Ultimate license ID
   2. The email address associated with the commercial JetBrains Account, or the license ID of the commercial IDE subscription
2. Sales Support will advise on the next steps