AI credits: Purchasing AI access for additional organization users

Symptoms

Missing the option to purchase additional AI subscription(s).

Environment

• Customer type: Commercial
• Region: All regions
• Product: JetBrains AI

Cause 

Under the current AI billing model, organizations no longer purchase separate AI subscriptions for individual users. AI usage is managed through a shared pool of AI credits.

Resolution

1. Sign in to the JetBrains Central Console with the email address associated with the organization account

2. Confirm that the account has organization admin permissions. For details, see User roles and permissions

3. Go to AI Governance → Settings

4. In AI Credits for your organization, click Add AI Credits

5. Proceed to checkout

6. Specify the number of AI Credits, provide the required billing information, and submit the order

After purchase, the credits are added to the organization’s shared pool and can be used by organization-assigned JetBrains AI licenses, subject to the organization’s configured usage limits.