AI Pro trial: Trial option not available in the IDE

Symptoms

The option to start an AI Pro trial is not available in the IDE, even when the eligibility requirements are met.

Environment

• Customer type: Personal
• Region: All regions
• Product: AI Pro trial

Resolution

1. Try to:
   1. Open the AI Chat tool window in the IDE
   2. Select Start Free Trial
   3. Select Verify Account and sign in to the JetBrains Account associated with the IDE license
   4. Complete the required account verification and return to the IDE
   5. Select Check Account Status to activate the AI Pro trial
2. If Start Free Trial is not available or the trial cannot be activated and the eligibility requirements are met, contact Sales Support and provide:
   1. The email address associated with the JetBrains Account
   2. The IDE license ID, if available