AI credits: Purchased top-up credits are not displayed in the AI Assistant widget

Symptoms

Additional AI credits have been purchased as a top-up, but they do not appear in the AI Assistant widget.

Environment

  • Customer type: Personal
  • Region: All regions
  • Product: AI Assistant

Cause 

The AI Assistant widget displays only the monthly quota included with the AI Assistant license. Additional credits purchased as a top-up are not reflected in this widget.

Resolution

  1. Sign in to your JetBrains Account
  2. Navigate to the JetBrains AI Settings
  3. Review the Top-up AI Credits for personal use
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