YouTrack Cloud: Refunding the latest renewal of a postpaid subscription
Symptoms
A refund is requested for the latest renewal of a postpaid YouTrack Cloud subscription with allowed overuse.
Environment
- Customer type: Commercial
- Region: All regions
- Product: YouTrack Cloud Annual
Cause
The subscription is configured as a postpaid plan with allowed overuse. Any outstanding overuse charges must be finalized before the latest renewal can be refunded.
Resolution
- Contact Sales Support to request a refund for the latest renewal
- Disable automatic renewal for the subscription
- Wait for the final invoice covering any outstanding overuse, if applicable
- The refund for the latest renewal will be processed after the final invoice has been issued