YouTrack Server perpetual license: Renewal of updates and support
Symptoms
A YouTrack Server perpetual license is renewed after it expires, and the renewed subscription period starts from the most recent expiration date instead of the purchase date.
Environment
- Customer type: All customers
- Region: All regions
- Product: YouTrack Server perpetual licenses
Cause
A YouTrack Server perpetual license (purchased before June 23, 2026) can be used for as long as needed. Renewing updates and support extends access to new product versions, technical support, and the ability to upgrade your user pack and support agent count.
For YouTrack Server perpetual licenses, the updates and support subscription can be renewed before or within one year after expiration. When renewed, the new subscription period starts from the last expiration date rather than the date of purchase.
Resolution
- Verify the expiration date of the previous updates and support subscription:
a. Sign in to your JetBrains Account
b. Locate the YouTrack Server license
c. Check the expiration date of the updates and support subscription - Renew the updates and support subscription:
a. Locate the expired YouTrack Server subscription in your JetBrains Account
b. Select the option to renew the subscription
c. Complete the renewal, which will start from the previous updates and support subscription expiration date - Refer to the YouTrack Server Licensing FAQ for more information about renewal eligibility and subscription periods
- If further assistance is required, contact Sales Support
Note: If a subscription starting from the current date is required, purchase a new annual subscription instead of renewing the existing one.
All new YouTrack Server annual subscriptions purchased after June 23, 2026, are sold under the new YouTrack Server licensing model.