AI Pro: Cancelling a separate subscription included within All Products Pack

Symptoms

Both an All Products Pack subscription and a separate AI Pro subscription are active on the same account.

Environment

• Customer type: Personal
• Region: All regions
• Product: All Products Pack, JetBrains AI Pro

Cause 

AI Pro is already included with paid All Products Pack subscriptions. Therefore, a separate AI Pro subscription is not required to access the AI features included with the All Products Pack. 

Resolution

1. Sign in to your JetBrains Account and verify that both the All Products Pack and a separate AI Pro subscription are active
2. If the additional AI Pro subscription is no longer required, cancel it to prevent future renewals
3. If assistance with cancellation is required, contact Sales Support and provide:
   a. The email address associated with the account
   b. The AI Pro license ID, if available
4. Sales Support will verify the subscriptions and assist with cancelling the separate AI Pro subscription
5. AI Pro features included with the All Products Pack will remain available as long as the All Products Pack subscription is active

Note: It is possible to switch between the two licenses based on your AI usage and their respective quota reset cycles. However, keeping a single All Products Pack license and purchasing additional AI credits as needed is a more efficient option.