JetBrains Account: Changing the email address before losing access to the current email

Symptoms

The email address used to access a JetBrains Account will no longer be available, and access to the existing licenses should be retained using a new email address.

Environment

• Customer type: Personal
• Region: All regions
• Product: All paid products

Cause

Access to the email address currently associated with the JetBrains Account will be discontinued.

Resolution

1. The email address can be changed by following these steps: 
   1. Sign in to the JetBrains Account
   2. Open the Manage Account page
   3. Change the current email address to the new email address
   4. Verify the new email address using the verification link sent to it
   5. After verification, the email address associated with the JetBrains Account will be updated, while the existing licenses and account information will remain unchanged
2. If the email address cannot be changed using the steps above: 
   1. Contact Sales Support and provide:
      1. The current email address associated with the JetBrains Account
      2. The new email address to be used
      3. The license ID, if available
   2. Sales Support will verify the account and assist with updating access to the account