JetBrains Account: Not receiving JetBrains emails

Symptoms

Not receiving any emails from JetBrains.

Environment

• Customer type: All customers
• Region: All regions
• Product: All products

Resolution

1. Make sure the email is allowed to receive mail from JetBrains sent via Amazon SES
2. If yes and emails are still not received, contact Sales Support and provide:
   1. The email address that should receive JetBrains email notifications
3. Sales Support will verify the email address and make necessary changes if required
4. Once the change has been made in the system, all future emails from JetBrains should be delivered