Account details: Updating a name after a legal name change

Symptoms

A request is made to update the name associated with a JetBrains Account following a legal name change.

Environment

• Customer type: All customers
• Region: All regions
• Product: All products

Cause 

The name associated with the JetBrains Account no longer matches the customer's current legal name.

Resolution

1. Contact JetBrains Support
2. Provide the new legal name
3. Provide official documentation confirming the legal name change, such as a marriage certificate, divorce decree, court order, or other government-issued document
4. JetBrains Support will review the documentation and update the account details after the request has been verified