License assignment: Changing the email address associated with a commercial license

Symptoms

A commercial license is missing after signing in with a different JetBrains Account.

Environment

• Customer type: Commercial
• Region: All regions
• Product: All products

Cause 

Commercial licenses are assigned to a specific JetBrains Account/email address. Changing the email address of a JetBrains Account or signing in with a different email address does not automatically transfer the license assignment.

Resolution

1. Contact the organization's administrator
2. Ask the administrator to revoke the license from the current email address
3. Ask the administrator to assign the license to the new email address
4. Sign in to the JetBrains Account associated with the new email address to access the license