License assignment: Subscription not visible in JetBrains Account

Symptoms

A subscription does not appear in the JetBrains Account, preventing activation on a new or existing device.

Environment

• Customer type: Commercial
• Region: All regions
• Product: All products

Cause 

The subscription is not currently assigned to the JetBrains Account used to sign in.

Resolution

1. Verify that the correct JetBrains Account is being used to sign in
2. Contact the organization's license administrator and request that the subscription be assigned to the JetBrains Account
3. After the subscription has been assigned, sign in to the IDE using the same JetBrains Account to activate the product
4. For more information, see Activating JetBrains software with your JetBrains Account