Adding a tax ID: Invoice already issued

Symptoms

A tax ID (such as a VAT ID, GST ID, JCT ID, or TIN) needs to be added after an invoice has already been issued. Tax IDs cannot be applied to existing invoices, so a new invoice must be generated.

Environment

• Customer type: Personal, Commercial
• Region: All regions
• Product: All paid products (monthly and annual subscriptions)

Cause 

Tax IDs are applied only to invoices generated after the tax ID has been added to the account. Existing invoices cannot be updated to include a tax ID.

Resolution

1. Contact JetBrains Sales Support and request that the latest order be canceled and refunded, if eligible
2. Provide the tax ID to be added to the account
3. Wait for confirmation that the tax ID has been added
4. Place the order again using the updated account information
5. A new invoice will be issued with the tax ID included