Company details: Switching to a different legal entity

Symptoms

A request is made to update the company details associated with an existing account.

Environment

• Customer type: Commercial
• Region: All regions
• Product: All paid products

Cause 

An existing account cannot be updated if the tax ID associated with the account is still valid and registered under the current legal entity. If the requested company details belong to a different legal entity, a new account is required.

Resolution

1. Contact Sales Support and provide: 
   1. The new company's billing details (legal name, billing address, and tax ID)
   2. Official documentation or a link to the company's official website confirming the relationship between the current and new legal entities
2. Complete, sign, and return the License Transfer Form provided by the support agent
3. After the License Transfer Form has been verified and approved, the subscription(s) will be transferred to the new account.