Automatic renewal: Enabled after the subscription expired

Symptoms

Automatic renewal is enabled, but an expired subscription is not renewed and no payment is taken.

Environment

• Customer type: Personal, Commercial
• Region: All regions
• Product: All paid products

Cause

Automatic renewal was enabled after the subscription had already expired. Enabling automatic renewal does not automatically renew a subscription that has already expired or trigger a payment for the missed renewal.

Resolution

1. Renew the expired subscription manually using the renewal option available in the JetBrains Account
2. Complete the payment using the preferred payment method
3. After the renewal is completed, verify that automatic renewal is enabled for future renewals
4. If the renewal cannot be completed, contact Sales Support and provide:
   a. The license ID
   b. The email address associated with the subscription
5. Sales Support will assist with the renewal and provide a renewal quotation or payment link, if required

Note: Enabling automatic renewal after a subscription has expired applies to future renewals and does not automatically process the missed renewal.