Billing currency: Requesting a different currency

Symptoms

A quotation or invoice is required in a currency different from the currency set for the account.

Environment

• Customer type: Personal, Commercial
• Region: All regions
• Product: All paid products

Cause

The billing currency is determined by the country or region associated with the account.

Resolution

1. The currency set for the account cannot be changed
2. Quotations, purchases, and invoices will be issued in the currency assigned to the account
3. If the country or region associated with the account is incorrect, contact Sales Support and provide:
   a. The correct country or region
   b. The billing address
4. Sales Support will verify the account details and update the country or region, if applicable

Note: The currency set for the account may differ from the local or official currency of the customer's country or region.