Billing: Requesting an invoice for a recent purchase

Symptoms

An invoice for a recent purchase is required.

Environment

• Customer type: Commercial
• Region: All regions
• Product: All products

Resolution

1. Sign in to JetBrains Console
2. Open Billing
3. Select Transactions and invoices
4. Locate the relevant order in the list of transactions
5. Download the corresponding invoice in PDF format
6. If the commercial account cannot be accessed, contact Sales Support and provide:
   1. A previous invoice or license certificate associated with the commercial account
7.  If the invoice cannot be located, contact Sales Support and provide:
   1. The last four digits of the payment card used for the purchase
   2. The amount of the charge
   3. The date of the charge
8. Sales Support will either help by providing access to the commercial account or sharing the invoice