Billing: Cancelling an unpaid proforma invoice

Symptoms

A proforma invoice is no longer required because the purchase will not be completed.

Environment

• Customer type: Commercial
• Region: All regions
• Product: All paid products

Resolution

1. Contact Sales Support
2. Provide the quotation or proforma invoice number
3. Request the cancellation of the unpaid proforma invoice
4. Sales Support will cancel the proforma invoice and confirm completion