Billing: Cancelling an unpaid proforma invoice

Symptoms

A proforma invoice is no longer required because the purchase will not be completed.

Environment

• Customer type: Commercial
• Region: All regions
• Product: All paid products

Resolution

1. Contact Sales Support
2. Request the cancellation of the unpaid proforma invoice
3. Provide the quotation number or proforma invoice number
4. Sales Support will cancel the proforma invoice and confirm completion