Unable to Access Console : Admin Permissions Needed

Symptoms

Unable to access organization account and license management features.

Environment

• Customer type: Commercial
• Region: All regions
• Product: All products

Cause

User does not have administrator permissions.

Administrator rights are needed for license management permissions.

Resolution

1. Active Account administrator information can be requested from JetBrains team
2. License ID, invoice ID, or order ID can be provided to verify relationship to account
3. Once ID has been provided, administrator invitation can be sent
4. Click administrator invitation and log into account to accept administrator permissions
5. License Management, and other features will be available moving forward