Unable to access console: Admin permissions needed

Symptoms

Unable to access organization account and license management features.

Environment

• Customer type: Commercial
• Region: All regions
• Product: All products

Cause

User does not have administrator permissions.

Only administrators are able to view and manage licenses. 

Resolution

1. Reach out to the Sales Support team 
2. Provide one of the options below to verify relationship to account:
   1. License ID
   2. Invoice number
   3. Order ID
3. Once ID has been provided, administrator invitation will be sent
4. Click administrator invitation and log into account to accept administrator permissions
5. License Management, and other features will be available moving forward