Merging organization profiles
Sometimes, a single company might have two organization profiles on the JetBrains Account portal. This could occur:
- After structural changes to your business, such as an acquisition or a company merger.
- If someone in a company accidentally creates a duplicate profile when purchasing licenses.
We can help by consolidating all of your licenses in a single profile. Read on to learn more about how it works or skip to the instructions on how to request a merge.
What happens when we merge organization profiles?
When merging profiles, we transfer all of your licenses and teams to the single profile of your choice (primary profile) and delete the other (secondary) profile.
Here’s how it affects your licenses and settings:
License assignment and distribution
Users aren’t affected by profile merges. Each license assigned to a user in your secondary profile remains assigned to the same user after being transferred to the primary profile.
Licenses that are distributed via License Server or License Vault remain available through the same License Server or License Vault.
Teams and team administrators
All teams from your secondary profile are transferred to your primary profile. Any team administrators from these teams keep their roles in the primary profile.
Organization administrators
Organization administrators from the secondary profile do not retain organization administrator permissions in the primary profile. Instead, they become team administrators for every team that was transferred from the secondary profile.
Contacts
We transfer all contacts from the secondary profile to your primary profile. They keep the same roles they had in their original profile.
Two-factor authentication
If you have company-wide 2FA settings in any of your profiles, merging will only keep the settings of your primary profile. The primary profile settings will apply to all users and company members transferred from the secondary profile.
Access to AI Assistant
The primary customer’s settings controlling access to AI Assistant have priority and are preserved during the merge. The secondary customer’s settings are ignored.
How to request a merge
| You must have org admin permissions to complete these steps. If you need help getting admin permissions, contact us. |
- Log in to your JetBrains Account.
- In the menu on the left, click on your organization’s name. You can pick either of the profiles you want to merge.
- Under your organization’s name, click Administration.
- Click Request to merge organizations. This will take you to the merge request form.
If you don't see the request button, contact our Sales team for assistance. - Fill in the form and click Send merge request. We'll get in touch with the profile administrators within a few days via the email addresses you provided.
Sometimes, merging profiles might be impossible because of technical or legal limitations. We’ll let you know if that’s the case and we’ll do our best to suggest an alternative solution where possible.