YouTrack Pricing Changes Effective October 1, 2025

We have updated YouTrack prices as of October 1, 2025.

Q: What is not changing?

• YouTrack remains free for teams of up to 10 users.
• Helpdesk projects remain free for teams of up to 3 agents with unlimited reporters.
• The full feature set, support, and AI Assistance continue to be included at no additional cost with the YouTrack subscriptions.

Q: What changed?

• All active upgrade and support subscriptions continue to work until their expiration dates.
• Legacy renewals are no longer available.
• From October 1, 2025 onward, all renewals and additions of users or agents are processed at the new prices.

Q: Why the change?

Our current pricing has remained unchanged since 2020. In fact, many long-time customers have been using YouTrack under legacy pricing introduced more than a decade ago, with full access to all features.

Since then, we’ve added significant value – Helpdesk functionality, AI Assistance, apps, and much more. The new pricing reflects these enhancements and our continued investment in YouTrack.

We’re grateful to the teams that have chosen YouTrack over the years. This update will help us continue to improve YouTrack Cloud and Server for small teams and large enterprises alike.

Q: What specific pricing changes apply based on the subscription type?

Pricing changes depend on the type of subscription you’re currently using. To explore what the price change means for your team, please refer to one of the articles:

• YouTrack Cloud per-user subscriptions. If you started using YouTrack Cloud in 2020 or later, you most likely have a per-user subscription.
• YouTrack Cloud legacy user-pack subscriptions. If you’ve been using YouTrack Cloud since before 2020 and haven’t switched to the per-user billing model, you may still be on a legacy plan with user packs.
• YouTrack Server subscriptions.

Q: When did the new pricing take effect?

Changes to YouTrack Cloud and Server prices took effect on October 1, 2025.

All active upgrade and support subscriptions continue to work until their expiration date, but all renewals and user/agent additions are now at the updated prices.

Q: How does this affect you?

Here’s what license administrators need to know:

• Your existing Cloud or Server subscriptions continue to work until their expiration dates.
• Renewals are now processed under the new pricing.
• All user or agent additions are subject to the updated prices.