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  1. Licensing and Purchasing FAQ
  2. Purchasing and receiving licenses

Purchasing and receiving licenses

Placing an order and paying

  • Can you provide bank account information over the telephone?
  • What payment cards do you accept?
  • Why was my credit card rejected?
  • Can I pay via PayPal?
  • Value added tax (VAT) and goods and services Tax (GST)
  • Can I pay by bank/wire transfer?
See all 14 articles

Discounts

  • Continuity discount
  • Redeem a coupon, promo code, or discount code
  • Do you offer discounts for startups?
  • Do you offer special pricing for government institutions?
  • Do you offer discounts for switching from a competitor's product?

Receiving your licenses

  • How do you deliver licenses?
  • Do you ship any physical products?
  • Why do you need my address if you don't ship products?
  • I completed my online order and received confirmation. When will I get my license?
  • I did not receive a license purchased online. Where is my license?
  • My company has placed a purchase order. When will we receive our licenses?
See all 7 articles

Refunds

  • How can I get a refund?

Purchasing from resellers

  • What is a reseller?
  • How do I become a JetBrains reseller?
  • How do I find a local reseller?
  • I have received a quote from JetBrains, can I get the same pricing from a reseller?
  • How do I get my license certificate when purchasing from a reseller?
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