I didn’t receive a license purchased online. Where is my license?

Try these steps to figure out what happened:

• Check your payment confirmation to make sure the payment for your order was completed.
  If your online payment failed, check for possible reasons and try again. 
• If your payment went through, check the email address in your order:
  • If it’s correct, check your spam folder.
  • If the email address is wrong, contact us and we’ll update your order details. 
•  If you still can't find your purchase confirmation, try logging in to or creating a JetBrains Account with your email address. Any licenses purchased with this email address will appear in the account.

If nothing works, contact us and we’ll check your order status.