Cancel a subscription

If you are administering an organization or team, you can cancel a subscription that you no longer want to renew at any time.

Please note, the cancellation will not take effect until the subscription expires. We do not issue any credit, refund, or partial refund for time remaining on existing subscriptions at the time they are cancelled.


To cancel a subscription:

1. Login at
2. On the left, click on the Company/Team name
3. On the left, click Subscription Packs
4. Click Overview to view all licenses in the selected pack.
5. Select the subscriptions you do not want to renew, click Pay and choose Stop Payments for x licenses. The cancelled subscriptions will be removed from the subscription pack, and will not be renewed after they expire.










46 out of 78 found this helpful

Have more questions?

Submit a request