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Knowledge base
Licensing model overview
JetBrains licensing model
What is our licensing model?
What licensing model applies to each product?
What is JetBrains Toolbox?
What are the benefits of JetBrains Toolbox subscriptions?
What are the prices for JetBrains Toolbox?
What is a perpetual fallback license?
See all 12 articles
License types and users
The free non-commercial licensing FAQ
What is the difference between commercial and personal licenses?
Can multiple employees use the same commercial license?
We have 10 developers. How many commercial licenses do we need?
Does a personal license have limited features compared to a commercial license?
Can I use a commercial license purchased by my company at home?
See all 18 articles
Discounts and special programs
Continuity discount
I received a coupon code for a JetBrains license, how can I use it?
What is a Classroom license and who qualifies for one?
Do you offer free educational licenses for students and teachers?
What is an OSS development license and who qualifies for one?
Do you offer discounts for startups?
See all 9 articles
Making a purchase
How can I change my billing address?
Why was my credit card rejected? What should I do?
Value added tax (VAT) and goods and services Tax (GST)
What's my customer ID and where can I find it?
What payment cards do you accept?
Can I pay via PayPal?
See all 19 articles
License delivery
How do you deliver licenses?
Do you ship any physical products?
Why do you need my address if you don't ship products?
I completed my online order and received confirmation. When will I get my license?
I did not receive a license purchased online. Where is my license?
My company has placed a purchase order. When will we receive our licenses?
See all 7 articles
Managing licenses and products information
Where can I find my existing licenses and their expiration dates?
Can I put my subscription on hold?
How do I turn my evaluation into a paid license?
How to Install and Activate ReSharper?
How do I activate and use my perpetual fallback license?
What happened to dotTrace, dotCover, and dotMemory?
See all 10 articles
Upgrades and renewals
Set up automatic renewal for a personal subscription
Update payment method used for automatic renewals
Where do I download the latest or previous versions of JetBrains products?
Can I renew my upgrade subscription on a perpetual license?
What if my credit card expires when I have subscription?
Can I co-term my subscriptions so that I only have one renewal date?
See all 7 articles
JetBrains partners
What is a reseller?
How do I find a local reseller?
How do I become a JetBrains reseller?
What kind of margin do you offer?
I have received a quote from JetBrains, can I get the same pricing from a reseller?
How does a customer get their license certificate when purchasing from a reseller?
See all 7 articles
JetBrains Account help
Getting Started
What is a JetBrains Account?
Creating a JetBrains Account
Linking multiple email addresses to your JetBrains Account
Purchasing and Upgrading
Cancel a personal subscription
Renewing Subscriptions
Upgrading old licenses
YouTrack Cloud subscriptions
Activating your JetBrains software
Activating JetBrains software with your JetBrains Account
Activating JetBrains IDEs with an offline activation code
Billing
Can you provide bank account information over the telephone?
How is the Subscription Pack Payment date calculated?
Two-factor authentication
About two-factor authentication
Enabling two-factor authentication
Logging in with two-factor authentication
Logging in with a recovery code
Activating older JetBrains products that don't support two-factor authentication
Disabling two-factor authentication
See all 7 articles
Using JetBrains Accounts in Organizations
Introduction
JetBrains Account API
Returning a license so that it becomes available to another user
Upgrading licenses to All Products Packs
JetBrains Account FAQ
Can I change the language of my JetBrains Account notification emails?
Why use the JetBrains Account?
Do I need an internet connection to activate JetBrains software with my JetBrains Account?
Do I need an Internet connection to use JetBrains software activated with my JetBrains Account?
Can I use the same JetBrains Account for both personal and company licenses?
Glossary
Glossary
Administrator guide
Roles and permissions
Admin and user roles
Adding organization admins
Removing organization admins
Contacts
Managing contacts
Required permissions to activate on-premises team tools
See all 7 articles
Assigning and revoking licenses
Assigning licenses to users manually
Assigning commercial licenses with bulk invitations
Assigning commercial licenses from the license certificate email
Revoking licenses from users
Why are users' names hidden in the list of assigned licenses?
Subscription management
Removing a payment method linked to active subscriptions or services
Cancel a commercial subscription
Change a credit card used for auto renewals
How do I enable or disable automatic renewal for commercial subscriptions?
What is a Subscription Pack?
Subscription renewal reminders for organizations
Using teams
About teams
Create a new team
Merge teams
Transfer licenses between teams
Add or remove team administrators
Managing organization profiles
Verified domains for organizations
Merging organization profiles
Product-specific FAQ
In Focus: JetBrains AI
How do I start a free trial of AI Assistant?
How do I start using AI Assistant with a paid JetBrains AI Pro subscription?
Why can’t I start a free trial of AI Assistant?
AI Assistant availability in JetBrains IDEs
How do I enable AI Assistant for my company?
How do I make AI Assistant instantly available to my developers once it’s enabled?
See all 13 articles
In Focus: JetBrains Academy
What is JetBrains Academy?
How is JetBrains Academy different from other learning platforms?
Do I need to know programming to use JetBrains Academy?
Do I need a paid license for a JetBrains tool to start using JetBrains Academy?
Do I need a credit card to sign up for a trial subscription?
What license options are available?
See all 22 articles
In Focus: Code With Me
What is Code With Me?
Where can I download Code With Me?
Who can use Code With Me?
What are the basic use cases for Code With Me?
What versions of JetBrains IDEs is Code With Me compatible with?
Do you offer a trial version?
See all 30 articles
In Focus: Space Cloud
What are the subscription options for Space Cloud?
What Space Cloud subscription plan should I choose for my organization?
How do we transfer from the EAP/Beta to Space Cloud 2020 with the release?
How do I upgrade to a Space Cloud paid plan?
If I run out of resources (computation credits, storage, data transfer), how do I get more?
Space Cloud Billing Model
See all 47 articles
In Focus: Space On-Premises
Space On-Premises Billing Model
What are the subscription options for Space On-Premises?
How long can I use the free Beta license for Space On-Premises?
How do we transition from the Beta to the general availability version of Space On-Premises?
Which Space On-Premises subscription plan should I choose for my organization?
What is the difference between Space Cloud and Space On-Premises?
See all 46 articles
In Focus: YouTrack Cloud
Does JetBrains offer any volume discounts for YouTrack Cloud?
Helpdesk pricing and licensing
I have a small team but many reporters (e.g. customer inquiries, bug reports, etc.) — do I really need a user account for each reporter?
Do I need a JetBrains Account to use YouTrack Cloud?
I'm using a YouTrack Cloud trial subscription. How do I subscribe to a commercial plan?
How can I pay for YouTrack Cloud?
See all 21 articles
In Focus: YouTrack Server
Does JetBrains offer any volume discounts for YouTrack Server?
What’s included in the license?
Helpdesk pricing and licensing
If I need several YouTrack installations, may I use the same license for all of them?
I have an expired YouTrack Server subscription. Can I renew it now for the discounted price?
How do I add more users to my YouTrack Server subscription?
See all 8 articles
In Focus: ReSharper
1. What is dotUltimate?
2. What is ReSharper Ultimate?
3. What if I need ReSharper to support both .NET languages and C++?
4. Can I upgrade my expired subscription to dotUltimate?
In Focus: TeamCity
Managing TeamCity build agents in your JetBrains Account
Getting TeamCity legacy license keys
Does JetBrains offer any volume discounts for TeamCity?
When moving from a TeamCity Professional Server license to an Enterprise Server license, do we need to upgrade the software?
Can we purchase Build Configurations without purchasing Build Agent licenses?
Can we upgrade to higher number of Build Agents on an expired Enterprise Server license?
See all 7 articles
Free educational licenses for students and teachers
Eligibility criteria
Who is eligible for free individual educational licenses?
I am a student in an online course, bootcamp, training class, or similar program. Am I eligible for a free license?
I’m an instructor at a training company, bootcamp, online course, or similar program. Am I eligible for a free license? Can my students get free licenses?
I develop internal projects or services at an accredited educational institution. Am I eligible for a free license?
Applications
How do I apply for a free educational license?
My institutional email address is blocked. How should I apply for a license?
My institutional email address is not accepted. Can I still apply?
I don’t have an official institutional email address. How should I apply for a license?
Can I apply for a free individual educational license using official documents provided by my school?
I'm a teacher looking to use JetBrains tools in class. However, my students don’t have institutional email addresses. What should I do?
License usage
How do I activate my license and start using the software?
Can I download an activation code and activate my educational license offline?
My account page states that I don’t have a license available. What could be wrong?
I’m a student, and I work part-time. Can I use my free educational license for my work, apprenticeship, or internship projects?
Can I use my educational license on several computers?
Is a free educational license perpetual?
Renewals
How can I renew my free educational license for another year?
I’d like to renew my license, but I don’t see it in my JetBrains Account. What could be wrong?
I transferred to a new school and need to renew my license. What should I do?
Are there any special offers for students upon graduation?
Free licensing for bootcamps and course participants
Eligibility criteria
I am a student/self-learner. Can I get the coupon for educational purposes?
What are the licensing options for course instructors?
Can I receive support if I create educational content without officially registering students for my courses?
Can I receive support as an independent instructor offering publicly available courses, even if I'm not affiliated with an educational organization?
The courses that I teach are not publicly available yet. Can I get support?
Coupon activation and license usage
What happens if students activate very few coupons?
How long is a coupon code valid for?
What if I need to install JetBrains tools on several computers in a classroom?
How can a student activate a coupon code?
What if we run out of coupon codes at some point?
My student cannot activate a coupon code. What could be wrong?
Renewals
How can students renew their subscriptions after finishing a course?
What if a student license has expired but the course hasn’t ended yet?