Contacts in JetBrains Account

Contacts added to your company's JetBrains Account receive notifications related to your company's JetBrains products and licenses. You can view your company’s contacts in the corresponding section of your JetBrains Account.

Some of the contacts are linked to specific orders and will only receive notifications about these orders. Others may have a company-wide contact role, which means they are notified about all of your company’s orders, products, and licenses. Depending on the role, contacts may also have access to certain areas of your company’s account.

Multiple users can share the same contact role, and a single user can have multiple roles. Users can also combine a contact role with other roles, such as organization or team administrator.

Order-specific contacts

When purchasing your licenses, you specify the licensee and billing contacts on the checkout page. The licensee receives your license certificate, while the billing contact receives the invoice for the order.

By default, your billing contact is the same as your licensee. However, you can provide a separate contact for billing if you wish.

If you purchase your licenses through a sales representative or a JetBrains partner, they will specify your licensee and billing contact information on your behalf.

Contacts associated with orders placed on behalf of your company are automatically added to your company’s contact list. By default, they will only receive email notifications related to this specific order. However, you can assign additional contact roles to them as needed. 

Company-wide contact roles

There are two types of company-wide contact roles: primary and notifications-only. Users with primary contact roles have varying levels of access to your company’s profile via their JetBrains Account, in addition to receiving role-specific notifications. Notifications-only contacts, on the other hand, cannot access your company’s profile. They only receive the email notifications assigned to them.

Primary contact roles

Primary contacts have access to your company’s profile and receive email notifications relevant to their role. To access the company profile, a user with a primary contact role has to create a JetBrains Account using the email address included in your contact list. 

Notifications-only contact roles

Notifications-only contacts do not have access to your company’s profile. They will not be able to view your company’s licenses, teams, invoices, or other information in their JetBrains Account. 

You can assign these roles to members of your organization to keep them notified about one or more of the following topics:

• Unpaid invoices: email reminders for invoices that are past due.
• New quotes: copies of all quotes requested for your company.
• Security and privacy updates: notifications about new features, improvements, or changes related to security in JetBrains products.
• Data protection: critical alerts regarding personal data protection.

Adding new contacts

As a JetBrains Account administrator, you cannot create new contacts directly. If you need to add a new contact to your company’s profile, reach out to our Sales team for assistance. In your request, specify the email address of your new contact and the roles you want to assign to them.

Although you cannot create new contacts directly, they are added automatically in the following cases:

• You invite a new organization or team administrator to your company’s profile.
• Someone adds a new licensee or billing contact when placing an order on behalf of your company.
• You disable an existing contact and reassign their roles to a new person who wasn’t originally in your contact list.

All administrators and order-specific contacts automatically appear in your contact list. By default, they don't have any company-wide contact roles assigned to them. However, you can assign contact roles to them as needed.

Viewing your contacts

You must have organization administrator permissions to complete these steps. If you need help getting administrator permissions for your company's profile, please contact our Sales team.

To view your company’s contacts, follow these steps:

1. Log in to your JetBrains Account.
2. In the menu on the left, click on your organization’s name.
3. In the menu under your organization’s name, select Contacts.
   

Changing roles for existing contacts

Although you can’t add new contacts via your JetBrains Account, you can assign new roles to your existing contacts and organization or team administrators. You can also disable contacts to prevent them from accessing your company’s profile or receiving any related email notifications.

Assign or remove a contact role

You must have organization administrator permissions to complete these steps. If you need help getting administrator permissions for your company's profile, please contact our Sales team.

To assign or remove a contact role, follow these steps:

1. Open your contact list by following the instructions in the Viewing your contacts section above.
2. Find the contact whose roles you want to change. You can use the search box to find the contact by typing their name or email address. In the Type column, you’ll see any roles currently assigned to this contact. 
3. Click Edit next to the contact’s email address.
   
4. In the popup, select or clear the checkboxes next to the roles you want to assign to or remove from this contact.
   
5. Click Save to apply the changes.

Disable a contact

You must have organization administrator permissions to complete these steps. If you need help getting administrator permissions for your company's profile, please contact our Sales team.

You can disable a contact if you want to revoke their access to your company’s profile and stop them from receiving email notifications. In some cases, you’ll also need to reassign their role to someone else. 

If a contact also has an organization or team administrator role, disabling this contact will not revoke their administrator permissions. To revoke an administrator’s access to your company’s profile, refer to these articles on how to remove an organization administrator or a team administrator. 

 

To disable a contact, follow these steps:

1. Open your contact list by following the instructions in the Viewing your contacts section above.
2. Find the contact you want to disable. You can use the search box to find the contact by typing in their name or email address.
3. Depending on the contact’s current roles, you’ll see either a Disable or Disable/Reassign button in the last column of the contacts table. Click the button.
   
4. If you clicked Disable/Reassign, you’ll then be able to enter the contact information of the person who will inherit this contact’s roles once the original roles have been disabled.
   You’ll only be requested to do so if this contact is linked to one or more of your company’s orders.
   
   
   If you clicked Disable, you won’t need to provide additional contact information. Instead, you’ll see a simple confirmation popup.
   
5. Click Disable or Disable & Reassign in the popup to confirm your action.

If you need to enable a contact that has been previously disabled, contact our Support team for assistance.