AI Pro/Ultimate: Subscription not visible on the Team page
Symptoms
An active AI Pro/Ultimate subscription is not visible on the Team page.
Environment
- Customer type: Commercial
- Region: All regions
- Product: AI Pro/Ultimate
Cause
The AI Pro/Ultimate subscription is registered under a personal JetBrains Account instead of the commercial JetBrains Account used to manage the organization's licenses.
Resolution
- Contact Sales Support
- Provide:
a. The email address associated with the personal JetBrains Account containing the AI Pro/Ultimate subscription, or the AI Pro/Ultimate license ID
b. The email address associated with the commercial JetBrains Account, or the license ID of the commercial IDE subscription - Sales Support will advise on the next steps