Account management: No administrator assigned to the organization account

Symptoms

An organization cannot manage its licenses because there is no administrator assigned to the organization account.

Environment

• Customer type: Commercial
• Region: All regions
• Product: All products

Cause

The administrator account was created using an incorrect email address, preventing the intended administrator from accessing the organization.

Resolution

1. Contact Sales Support and request the administrator invitation link
2. Provide the organization's invoice or license certificate for verification
3. Create or sign in to a JetBrains Account using the correct email address
4. Use the administrator invitation link to join the organization
5. Sign in to the JetBrains Account to access and manage the organization's licenses