Company Account: Regaining Administrator Access

Symptoms

Administrator access to a commercial JetBrains Account has been lost because the previous administrator is no longer with the organization.

Environment

• Customer type: Commercial
• Region: All regions
• Product: All paid products

Cause

The organization no longer has access to the JetBrains Account used by the previous administrator.

Resolution

1. Contact Sales Support
2. Provide:
   a. The organization name
   b. The email address of the previous administrator, if available
   c. The email address of the new administrator
   d. A previous invoice associated with the organization for verification
3. Sales Support will verify the request
4. The previous administrator will be disabled, if applicable
5. An administrator invitation link will be sent to the new administrator
6. Use the administrator invitation link to create or sign in to a JetBrains Account
7. Accept the invitation to regain administrator access to the organization