JetBrains Account: Identify the Account Associated with a Payment

Symptoms

A subscription charge appears on a payment card, but the JetBrains Account associated with the purchase is unknown.

Environment

• Customer type: All customers
• Region: All regions
• Product: All paid products

Cause 

The subscription was purchased using a different JetBrains Account than expected, or multiple JetBrains Accounts exist and the account associated with the payment cannot be identified.

Resolution

1. Contact Sales Support
2. Provide: 
        the charge date
        the charged amount and currency
        the last four digits of the payment card
        any email addresses that may be associated with the JetBrains Accounts
3. Support will verify the payment details and identify the associated JetBrains Account if a matching record is found