Subscription renewal: Two charges within a short period
Symptoms
Two payments for the same subscription were charged within a short period.
Environment
- Customer type: Personal, Commercial
- Region: All regions
- Product: All products
Cause
The original renewal attempt on the regular billing date was unsuccessful. The subscription was renewed later, and the next scheduled monthly renewal was charged on its regular renewal date.
The delayed payment preserves the continuity discount.
Resolution
- Check the subscription renewal date in your JetBrains Account
- Review your invoices to see which billing period each order covers
- In case of uncertainty, contact Sales Support for further clarification