Invoice received : Requesting modification

Symptoms

User has requested modification for a generated invoice.

Environment

• Customer type: All customers
• Region: All regions
• Product: All products

Resolution

1. An invoice cannot be modified after it has been generated
2. If general modification is needed, cancellation and a refund will need to be requested from Sales Support
3. A new order can then be issued with the correct information, and a new invoice will be generated