Invoice received: Requesting modification

Symptoms

An invoice has been generated, but it requires modification. 

Environment

• Customer type: All customers
• Region: All regions
• Product: All products

Resolution

1. Modification requests must be submitted to Sales Support no later than seven days after the end of the month in which the invoice was issued
2. Whether a modification is possible depends on the specific information that needs to be changed
3. If the invoice cannot be modified:
   1. Request cancellation and refund from Sales Support
   2. Place a new order using the correct information
   3. A new invoice will be issued