Home
Licensing and Purchasing FAQ
Contact Support
English (United Kingdom) Deutsch Español Français 日本語 한국어 Português do Brasil Русский 简体中文 繁體中文
Sign in
  1. Licensing and Purchasing FAQ
  2. Q&A
  3. Purchasing and Receiving Licenses

Purchase attempt: Unauthorized reseller

Updated 30 July 2026 10:53

Symptoms

Request for purchase through unapproved reseller. 

Environment

  • Customer type: Personal, Commercial 
  • Region: All Regions
  • Product: All Paid Products

Resolution

  1. Purchases on behalf of another organization must be made via an Approved Reseller
  2. Resellers not on the approved reseller list must request a quote through a distribution partner 

 

Was this article helpful?

0 out of 0 found this helpful

Share

Have more questions?

Submit a request

Table of contents

Articles in this section

  • AI subscription refund: Refund request and subscription cancellation
  • Educational licensing: Requesting a quote for an educational institution
  • Invoicing: Requesting a net 30 invoice instead of a proforma invoice
  • JetBrains Account: Identify the account associated with a payment
  • License renewal attempted : Unable to utilize graduation discount
  • Orders: Refunding unused licenses purchased by mistake
  • Pricing: Viewing standard product pricing
  • Purchase attempt: Unauthorized reseller
  • Purchasing a license: Purchase on behalf of another company
  • Subscription payment: Requesting pro-forma
See more

Related articles

  • Educational licensing: Requesting a quote for an educational institution
  • Company details: Switching to a different legal entity
  • Unable to access console: Admin permissions needed
  • Unintended purchase completed: Requested cancellation
  • Admin permissions granted: Assign button missing
Copyright © 2000– JetBrains s.r.o.