License renewal attempted : Unable to utilize graduation discount
Symptoms
Unable to utilize existing graduation discount for license renewal.
Environment
- Customer type: Personal
- Region: All Regions
- Product: All Products
Cause
Subscription omits graduation discount when renewal is attempted.
This is expected behavior when a continuity discount is applicable to license in question.
Resolution
- Discounts cannot be stacked for the same renewal
- If a continuity discount is available for a personal license, any other discounting is restricted