[US] Attempted purchase with PO: Purchase order rejected

Symptoms

Purchase order is unable to be processed for commercial order. 

Environment

  • Customer type: Commercial
  • Region: Americas
  • Product: All Paid Products

Cause 

Subscription term cannot be less than 3 months when utilizing a purchase order. 

Resolution

  1. Purchase order can be modified to meet this length requirement 
  2. Alternative payment methods can be utilized upon request, which include the following:
    1. Credit card or PayPal
    2. Purchase order authorization form
    3. Proforma invoice 

 

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