Invoicing: Requesting a net 30 invoice instead of a proforma invoice

Symptoms

A net 30 invoice is required instead of a proforma invoice to complete a purchase.

Environment

• Customer type: Commercial
• Region: All regions
• Product: All paid annual products

Cause 

A proforma invoice was requested instead of a net 30 invoice.

Resolution

1. Contact Sales Support
2. Request that the proforma invoice be cancelled
3. Request a new quotation
4. Provide a purchase order referencing the quotation
5. After the purchase order has been received, Sales Support will process the order
6. A net 30 invoice will be issued for payment